At Geelong Taxi, we understand that plans can change unexpectedly. Our cancellation and refund policy is designed to be fair, transparent, and easy to follow for all customers. We encourage you to review the details below before booking our services.
Cancellation Terms
- Cancellations made at least 2 hours before the scheduled pickup time are free of charge.
- Cancellations within 2 hours of pickup may incur a partial fee.
- No-shows or last-minute cancellations may be charged the full fare.
- For pre-booked services like airport or event transfers, early notice is highly recommended.
Refund Policy
- Eligible refunds are processed within 5–7 business days.
- Refunds are issued using the original payment method.
- If a service is cancelled by Geelong Taxi due to unforeseen circumstances, a full refund will be provided.
- In case of service dissatisfaction, customers can contact our support team for resolution.
Refund Eligibility Table
| Situation | Refund Status |
|---|---|
| Cancelled 2+ hours before pickup | Full Refund |
| Cancelled within 2 hours | Partial Refund |
| No-show | No Refund |
| Service cancelled by company | Full Refund |
Contact and Support
If you need help with cancellations or refunds, please contact our customer support team. We aim to resolve all concerns quickly and ensure a smooth experience with every ride.